Microsoft Teams Direct Routing Explained

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Microsoft Teams integration with Direct Routing offers businesses the opportunity to seamlessly communicate from multiple devices, globally.

Introducing Direct Routing

Direct Routing for Microsoft Teams (DR4T) provides direct dialling capability for both landline and mobile calling from a single, dedicated geographic number integrated with Microsoft Teams.

Teams Direct Routing as a service offers more flexibility, accessibility and is overall a cost-effective solution.

Features

• Secondary Ringer – This functionality enables incoming calls to be received through an individual’s computer.
• Enhancements to Cloud Voicemail – Enabling end users to directly configure and customise greetings.
• Caller ID (reverse number look up) – Synced with Azure Active Directory displaying caller names.
• Chrome Calling – Google Chrome is amongst the list of browsers that now support Teams and Direct Routing calls.

Benefits

• Enabling unified and instant communication.
• Ability to virtually use on any PSTN trunk with Microsoft Phone System.
• Configure Interoperability between customer-owned telephony equipment, such as a third-party private branch exchange (PBX), analogue devices, and Microsoft Phone System.

Direct Routing for Microsoft Teams will benefit businesses in delivering and managing communications through leveraging the cloud, allowing their users to seamlessly communicate.

If there is one thing that we love more than coffee, it is talking to you about a Direct Routing Solution for Microsoft Teams (DR4T) that can benefit your business.

Let’s combine the two!